Question: What Does Optus Device Protect Cover?

Does phone insurance cover cracked screen?

Phone insurance policies cover accidental damage to smartphones and many typically include cracked screens.

You may have bought insurance from your network carrier with your phone, or you have coverage from a specialist such as Protect Your Bubble..

Does Optus fix Iphones?

If your is faulty or damaged, you can speak to us about organising repairs. If you leased your phone from Optus, we recommend you arrange any repairs through us as well. … Make a claim with your insurer or Optus Device Protect Insurance. Have Optus repair the device for a fee.

How long does it take to get a new phone from insurance?

about 1-3 daysAbout how long does it usually take to get the new one in? Usually only takes about 1-3 days unless the phone is on back order.

How do I claim insurance on my new phone?

How to make a claimCall your insurer on their claims number (this is on your policy documents) and let them know you need to make a claim.Explain what has happened to your mobile phone. … Fill out any paperwork and send your insurer any supporting documents they have asked for.

What to do when you lost your mobile phone?

7 steps to follow if your phone is lost or stolenStep 1: Call your phone or use your Mobile App to send an alert. … Step 2: Use the Mobile App or your phone’s native find-my-phone feature. … Step 3: Text your cell phone. … Step 4: Back up your cellphone, then wipe it immediately. … Step 5: Lock your cell phone & change passwords.More items…

How do I turn off device protection feature?

How do I disable Android Device Protection from my device?Open the Settings menu on your phone.Find the Accounts option.Under Accounts, select Google.You will now see a list of Google emails that are linked to your device. … You will now see Sync Settings for the selected account. … Now select Remove Account.More items…•

Is it worth it to get AppleCare?

Conclusion. AppleCare+ can be quite costly, but it’s often worth the spend. A damaged MacBook screen can be far more costly than the $99 fee Apple charges you when covered under AppleCare, so those who have anxiety about breakage should consider it.

How do I claim Optus phone insurance?

Contact the Customer Claims Unit on 1800 501 971 or visit to lodge the Insurance Claim. Please note – the claims unit will capture details of the incident and advise the applicable excess fee (subject to claim and/or handset assessment).

Can I insure my iPhone with Apple?

Most Apple devices come with a limited warranty and up to 90 days of complimentary support. If your device is eligible, you can buy an AppleCare+ plan or an AppleCare Protection Plan for additional coverage.

What does the phone insurance cover?

The plan covers device malfunctions, damage, loss, and theft. The least expensive plan costs $7 to $10 per month, depending on your device, and includes protection against malfunctions, damage, loss, and theft.

Can Optus track my phone?

Try calling your mobile phone number from another phone. Listen if you can hear the device ringing. If your device has a ‘location feature’ (e.g. Find My iPhone or Find My Device) or use it to locate your device. Check for any calls, messages of data usage since your device went missing.

How do I chat online with Optus?

You can contact Optus using our online messaging. Simply log in with your My Account details in My Optus app or click on the Messaging icon on the bottom right of this page. To help you, our Optus Digital Assistant will respond instantly and connect you to an expert if your question needs to be escalated.

Is insurance on a phone worth it?

Cell phone insurance can be worth it if you’re prone to damaging or losing your phone. If cracking your screen or dropping your phone in water is a rare occurrence for you, however, cell phone insurance may be a waste of money.

Is cellular device protection?

Securing Your Personal Information. As a Device Protection+ customer, you’ll have access to enhanced features in the U.S. Cellular® Protect powered by Pocket Geek® app that will assist you in protecting your valuable data. … (Antivirus is only available for Android customers.)

Can I buy phone insurance after broken?

No, you cannot avail a mobile insurance plan when your phone is damaged. You can claim the coverage amount for mobile phone screen damage only if you opt for an insurance policy beforehand. Also, policy purchase should be within 60 days of buying the new smartphone.

What does device protection mean?

Android™ devices provide built-in security features you can use to protect your device and information, including screen locks and data encryption. Data protection, or Factory Reset Protection (FRP), is a security feature on Android devices with Lollipop 5.1 and higher.

How long does Optus take to deliver phones?

Re: How long does it take to receive your phone after the estimated time by Optus? Hey Putnum – delivery can take up to 5 business days depending on where you’re located.

What is Optus device protect?

Optus Device Protect Insurance is your simple step towards peace of mind. If your phone or tablet is accidentally damaged, we’ll repair or replace the device. Or, in the case of loss or theft, get you connected again with a replacement phone or tablet.